Frequently Asked Questions:
1. What is the minimum order that I can place?
uCan Packaging aims to make affordable packaging materials available for everybody. This is why we are working with a low Minimum Order Quantity (MOQ). All our products are available starting from 500 pieces.
2. Do you offer large quantity discounts?
Yes. Discounts are available for all our products depending on the number of units you order. Generally speaking, we work with 5 different price/quantity categories. Increasing discounts and are available once you order more than 500, 1000, 5.000, 10.000, or 50.000 pieces. All the different prices for each price range for specific products can be found on its dedicated product page.
3. When will you ship my order?
We aim to ship out all orders within three working days. Larger orders (exceeding 5000 units) will be produced on demand. Production times differ depending on the size of your order but rarely exceeds 5 to 12 working days.
4. Where do you ship?
We ship globally. Please keep in mind that shipping costs and time may differ depending on where you are located. All our products are shipped out from our warehouse in Guangzhou, China.
5. How do you ship my order?
At uCan Packaging, we offer a wide range of different shipping methods. With each order you place, we can advise you on different shipping methods and prices. Hereby you can think inter alia about regular post, airmail, sea mail, SAL, as well as fast shipping. For the cheaper shipping methods, the delivery time (worldwide) lies around 4 to 8 weeks whereas fast shipping can be delivered globally within 5 working days.
6. What are my shipping charges?
The different shipping charges for each individual order will be calculated and send to you personally along with the requested quotation. Please keep in mind that glass, plastic, and tin items can be heavy and have a high ‘’dimensional weight’’. Therefore, they can be relatively expensive to ship.
7. How can I track my order?
Depending on the shipping method you choose, we will provide you with a Track & Trace number. On the day your order is shipped, we will send you an e-mail that contains all the necessary tracking information.
8. What type of payment do you accept?
As for now, uCan Packaging accepts payments completed through online bank transactions.
9. How do I know whether your containers suit my products?
Before ordering any products via our website, we highly recommend testing your product with the container you have selected prior to use. uCan Packaging does not take responsibility in case our standard sized models do not suit your packaging needs. It is the responsibility of the customer to makes sure he orders a suitable container. In order to take away risk, you are able to request a sample product. This can be done simply by sending us an e-mail.
10. Can I cancel my order?
Orders can be canceled before they have been shipped out. To do so, please contact us via e-mail.
11. Can I return my order?
All our standard stock items can be returned within 7 working days of receipt. Orders that have been produced or designed specifically according to a client’s demands cannot be returned without a valid reason. For all return shipments, the client will be the one responsible for the shipping costs. Please note that the shipping costs charged at checkout from China to your home country are not refundable.
12. What to do in case of damaged or missing goods?
Please contact us in case your shipment has been damaged or got (partially) lost on its way. All damaged items or products missing from shipment will be promptly replaced or refunded.
13. Any other questions?
In case you have any unanswered questions, we will be happy to help. Please leave us a message at info@ucan-packaging.com and we will aim to answer you within one working day.
